We value your opinion Striving for customer satisfaction Whether you are a Farmer, a Winegrower, an Arborist or a Market Gardener, meeting all of your expectations is BERTHOUD’s priority. Building, managing and developing relationships with customers requires responsiveness, follow-up and a long-term quality approach. BERTHOUD places the continuous improvement of its customers’ satis

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Striving for customer satisfaction

 
BERTHOUD employee with a dealer

 

Whether you are a Farmer, a Winegrower, an Arborist or a Market Gardener, meeting all of your expectations is BERTHOUD’s priority.

Building, managing and developing relationships with customers requires responsiveness, follow-up and a long-term quality approach. BERTHOUD places the continuous improvement of its customers’ satisfaction at the heart of its priorities.

To maintain closer ties with its dealers and customers, BERTHOUD launches new services every day to support you on a daily basis: personalised start-up service, telephone and logistics platform, assured express availability of spare parts, training centre, and much more. We are at your side, every day, with all our dedication.

Because your satisfaction is the focus of our concerns, please share your experience with us! We invite you to send us your comments by completing this contact form or the satisfaction survey sent to you upon delivery of your machine. 

 

What opinions?

When delivering your machine, BERTHOUD is committed to measuring your satisfaction based on several factors covering your purchase journey:

  • The product [Overall rating - Positive points - Negative points]
  • The service of our distributor [Getting started]
  • The order [Lead time - Quality and conformity of the order]
  • Using your machine

 

Why do we value your opinion? Our commitments

Improvement of our products and services

The opinions that you share on a product or a service are sent to our teams (product manager, engineer, etc.) to be analysed. We then do what is necessary to best meet your needs. 
Thanks to you, we are improving the experience of thousands of farmers, winegrowers, arborists or market gardeners every day so that spraying technology is accessible to everyone under the best conditions, and for this we say THANK YOU to you!